Albert B Vhf

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Verified Reviewer

*** poor communication

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Can some please inform me on how to get in touch with ANYONE at jegs. The is really ridiculous, how you have a business with a number that doesnt work and dont respond to emails. I just purchased over $1500 in parts and all the items didnt go Thru. If anyone can help me or have information on how-to please email me, albertjbrown29@***.com
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Loss:
$154337
Cons:
  • Uncaring attitude
  • No solutions

Preferred solution: Apology

User's recommendation: Never will I ever deal with jegs again

Derek W Rxn

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Verified Reviewer

Made order. said 2 months to arrive. Ordered elsewhere minutes later. Attepmted to cancel. Sent 2 emails to cancel, called but number doesn't work. They took my money. Expect a lot better from Jegs.

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Made order. said 2 months to arrive. Ordered elsewhere minutes later. Attempted to cancel. Sent 2 emails to cancel, called but number doesn't work. They took my money. Expect a lot better from Jegs.
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Loss:
$159
Cons:
  • No replys to emails

Preferred solution: Full refund

Steve M Cif

Order delivered to wrong address

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I placed an order and recieved an email with incorrect shipping information. I called and they said i would have to be charged a second time and cancel the first order. I then recieved a second email with the same incorrect address? So i called once again and not wanting to be charged a 3rd time for 1 order the lady said she would foreward my correct address to fed ex since the order had already been processed. I recieved a call from fed ex and verified my correct. Order shows it was delivered to wrong address and jegs phone number is off the hook non existant and i cannot find a working phone # so now ive been charged twice for nothing buy b address. The man said my
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Loss:
$207
Cons:
  • Lack of shipping information

Preferred solution: Deliver product or service ordered

User's recommendation: Buy somewhere else

Anonymous

Camaro hood order

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JEGS should be renamed PPCS (PissPoorCustomerService). I ordered the hood from Jegs on Feb 8th 2021.

At that time it had a ship dqte of late march. No big deal to me as Im completely redoing this car so I had time. End of march comes I had to check the website just to find out now its late April. Aggravated but still ok about it because I still had some time.

I had to call them (Early MAY mind you and on hold for 37 minutes) just to find out it still didnt ship because its coming from overseas! Now Im pissed. Luckily that evening I found one for sale on Facebook. Called Jegs the next day and cancelled.

No phone call to me, no email nothing.

I understand about back orders because I work at a flooring store sbut nbut we at least call or email our customers about it. The *** with JEGS!

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Pros:
  • Learning your lesson to never order from them
Cons:
  • Poor communication
Dustin S Hdb

I want to know where my exhaust is and I can't get ahold of customer service

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I order a 1200 dollar exhaust kit and I want to know where its at its almost been 1 month and I cant get through to customer service someone needs to call me ASAP not a very good way to run a business when no one can reach you !!!!!!!
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Preferred solution: Some money to call me and tell me where my order is

Zane Z

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Verified Reviewer

Answer the phone

My wife ordered a item from you over 2 weeks ago, the cost of course was taking from her bank account, and a shipping ticket to fedex was created. Nothing has happened since then, I have called close to 50 times, and the phone is always busy, if it rings, it goes right into busy, this was a 200 dollars invoice, we want our product.
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Loss:
$200

Preferred solution: Deliver product or service ordered

User's recommendation: If I don’t receive my wife order ASAP , there will be no recommendation period!

Bryan Y

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Verified Reviewer
| map-marker Foley, Alabama

Phone number not working

I have an order that was placed and the shipping was delayed by a month. I replied to the email several days ago but have not received a reply at all. When I try to call the number provided it will not go through. Recent Purchase Update - invoice 838234
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Chad S Tuf

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Verified Reviewer

Order status

I only received have my order I cannot reach anyone at the 800 number. What is going on? My order was delivered late, and only 2 of the 4 wheels were shipped. I have emailed several times with no response.
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Preferred solution: Full refund

User's recommendation: Dont order from here, use Summit

Anonymous
map-marker Rockford, Illinois

JEGS SUCKS

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I had a problem with an order and I have been trying to contact someone. I have emailed several times but the only emails I get in return are ads. The customer service phone number gets you a recording that says your number can't be completed as dialed. And I sent messages through their feedback page with no response at all. I'll never use them again!
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User's recommendation: Good luck, I won't be buying anything else from them.

William y Pef

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Verified Reviewer

I need information on my order

I need to speak with someone my order has not been delivered yet. An I have not received any emails.
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Cons:
  • No replys to emails
Anonymous

Idiots in shipping

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Ordered from Jeggs and waited , 1 week 2 weeks WTF? where is my stuff I ordered. Find out it is stuck at the fedex because of missing paperwork not sent from Jeggs. WTF fedex does not contact Jeggs to say there is a problem? I CONTACT JEGGS ... Jeggs guy says he'll fix it, but still my package does not move. Call Jeggs again, getting pissed now, guys says he'll get on it still nothing I don't think I could trust parts from JEGGS for my car that does over 200 mph if they can't get a simple T-shirt sent to me NOT VERY PROFESSIONAL time to try Summit racing!!!!
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Cons:
  • Lack of shipping information

Preferred solution: Deliver product or service ordered

Charlse B

To find out why my money has not been refunded

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I have been waiting for a refund for a week that is alot longer than they waited to get my money and they have the part back when i call im left on hold for litteraly hours i am beyond pissed i will not use jegs again and i will recomend people i know to go elsewhere
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Pros:
  • There quik to send a part
Cons:
  • Send the wrong part

User's recommendation: Dont do it

Daren R Ybf
map-marker Saint Louis, Missouri

Cant contact jegs

Phone lines have been down for weeks and I need to change my order before they charge me. Even tried to email them with no response.
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Preferred solution: Cancel item I orderes

Anonymous
map-marker Chicago, Illinois

Cheap Chinese parts

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I've ordered from here 2 times and have gotten terrible poorly made parts from this company. 90 percent of their stuff comes from China which isn't helping America at all. One of my parts wear so bad that I just threw it in the dumpster.
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User's recommendation: DO NOT BUY FROM THIS COMPANY!

Anonymous
map-marker Fargo, North Dakota

Phone not working

We have tried calling the 800 number for 2 days anx it rings then goes straight to busy and then hangs up
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