Anonymous

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Verified Buyer
| map-marker Herron, Michigan

Missing parts

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JEGS High Performance - Missing parts
Ordered a dress up kit for my 350 small block, didnt send any hardware, and threw everything on top of the valve cover gaskets left a crease in the gasket, now I got my motor open, no hardware , a gasket that Im sure wont seal, and I got almost 9 hours on hold trying to speak to customer service about it. Very unhappy, very pissed off, Ive spent a thousand dollars in the last week with this company, wont happen again!
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User's recommendation: Order somewhere els, Jeggs ain’t it

Anonymous
map-marker Gorham, Maine

Terrible customer service, confusing, late packages

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Many products were lost in shipping and could not get a hold of customer service, terrible tracking.
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User's recommendation: Don’t buy from jegs

James R Wes

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Verified Reviewer

Beware: Will cost you more to return than you paid for the part

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I ordered two stools from this company and they were not advertised correctly and were too tall. The boxes they came in were completely destroyed so I had to throw them out.

I called the company and they said the only way to return the items was to pay for shipping them back. I went online, they made me print and pay for two labels ($37 total) to ship these back. AND since their boxes were so destroyed, I had to buy 2 new boxes for these for another $20. THEN I had to print the return form, fill it in (of course it's not a fillable form) and then put it in both boxes and then tape it up, ship it back.

A $180 order, ended up costing me close to half of what I paid. I order parts all the time from different companies and I will never order from this company again.

They make it difficult to return anything, in hopes you will just keep it and not deal with it. They are a complete and utter scam and I will be writing this review anywhere and everywhere I can.

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Loss:
$90
Cons:
  • Product cost me money and future customer

Preferred solution: Full refund

User's recommendation: It will cost more to return than what you paid for the part

Richcharn B

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Verified Buyer
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Verified Reviewer

Never received item/May I receive a charge back to my debit card

JEGS High Performance - Never received item/May I receive a charge back to my debit card
JEGS High Performance - Never received item/May I receive a charge back to my debit card - Image 2
JEGS High Performance - Never received item/May I receive a charge back to my debit card - Image 3
I place an order for a 2" cowl hood for 538.91 on July 21, 2021. And I've never received that item. It's been 5 months and I rather would have a charge back to my card at this point order number 8528****
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Loss:
$539

Preferred solution: Full refund

User's recommendation: Just an error mistakes happen

Robin S Qsf
map-marker Detroit, Michigan

Where are my parts ?

Been waiting on my parts . Told me it wouldn't be later tan the 22nd . Said it was in stock two months ago . This is getting rediclous. I use to have a lot better customer service. After this I'm sticking with Summit.
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Preferred solution: Deliver product or service ordered

Patrick C Cyp

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Verified Buyer
| map-marker Saginaw, Michigan

I have not got what I purchased and nobody is answering y'all phone

JEGS High Performance - I have not got what I purchased and nobody is answering y'all phone
I placed a order march 21st 4.10 gear and installation kit for my 82 Malibu wagon and still have not received it no email no nothing
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Preferred solution: Deliver product or service ordered

Joseph C Rrl
map-marker Corpus Christi, Texas

I did not receive a return slip and you make returns very difficult

I asked for a return slip and you did not send one for the second time you make it very difficult to return products and we are a long time customer and this is going to be it for us
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Preferred solution: Full refund

Anthony G Nkt

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Verified Reviewer

Email confirmation

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Updated by user Feb 26, 2022

I ordered a jerked seat and cover and engine diaper spent $600 and didn’t get a confirmation email with invoice.

Original review Feb 26, 2022
Why is it that I get all these spam confirmation emails that link to ads. But you people cant send me a real confirmation email when I actually buy something. Its ridiculous.
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Pros:
  • Good selection and layout on web oage
Cons:
  • No real confirmation emails with invoice only spam

Preferred solution: Let the company propose a solution

User's recommendation: Go to summit at least they will send an email with an invoice that’s not spam.

Jesse C Fop

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Verified Reviewer
| map-marker Denver, Colorado

Poor customer service

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Was looking at a motor to order the first of November 2021 and cart said motor would ship the middle of November so I called and ordered the motor on November 8th and was told motor would ship Dec 15th. So on Dec 15th I call jegs to inquire about order and was told they would call vendor to check on order.

After checking with vendor I was told it would be another 2 months before it would ship. So I asked about being compensated for the delay as I was planning a trip as soon as I got my motor in. Was told by customer service the would send me a jegs t shirt for the inconvenience which I told them that was unacceptable so she told me she would put me with her supervisor which could compensate me in some way so he says he will call the vendor himself and check on it. He gets back with me and says that it will more than likely be the middle of June 2022 before my motor ships so I asked about compensation for the inconvenience and he says all the could do was send me a jegs t shirt for the inconvenience and that I could cancel my order if I was unhappy with the service or compensation they offered.

So I started checking around to see if any other companies could any better. I decided on waiting before I made a decision on any of it. Well I get up this morning Dec 21st to a phone call from a shipper wanting to schedule a time to deliver my motor from at worldwide.

Needless to say customer service never called the vendor at to inquire about my order. I WILL NEVER ORDER FROMJEGS AGAIN NOR WOULD I RECOMMEND THEM TO ANYBODY!no

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Preferred solution: Apology

2 comments
Madalynn B Ped

Get your money back and look somewhere else.

Guest
reply icon Replying to comment of Madalynn B Ped

Okay

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Carmella O
map-marker Columbus, Ohio

Part broken and badly package

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I order a few parts for my classic car and the package was missing parts and poorly packaged. Customer service is a joke! This company is a huge joke! Stay away and order summit.
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Loss:
$500

Preferred solution: Apology

User's recommendation: Stay away!!!!! Run!!!

Anonymous
map-marker San Antonio, Texas

Lousy/no customer service

No valid e-mail and cannot get "great" customer service to answer the phone. Have been on hold for half an hour Why are there no valid e-mail listings?
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Anonymous
map-marker Galivants Ferry, South Carolina

Returns

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I look at a Part So I Pay for it That Did Not Have The Dimensions on it. When I Got t Was Small So I Put it on a Customer Truck He Said. That if I Couldn't Do Better Thin That it sucks That's His Words. I am still Trying to Retrun it and Have Sent it hit my Bank Account Thank you I Just Want my Money Please.
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User's recommendation: Call and see What the Dimensions are

Anonymous
map-marker Rowland Heights, California

Order status

Received only part of my order (decals)how long before I get the hoodie,placed the order on the 15 th last month.
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Donald A Ggg

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Verified Reviewer

Arrived damaged

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JEGS High Performance - Arrived damaged
JEGS High Performance - Arrived damaged - Image 2
JEGS High Performance - Arrived damaged - Image 3
took off work to meet the delivery driver to get my 4 inch cowl hood and it was damages lost workbwages and they took my money and still don't have a hood
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Loss:
$456

Preferred solution: Let the company propose a solution

User's recommendation: be aware

Anonymous
map-marker Johnstown, Pennsylvania

Got the wrong gas tank !

Waited 2 months for the tank then garage called me after taking it off it was the wrong tank ! Now I have to pay the garage plus send back the tank ! Angry
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User's recommendation: Stay away from Jegs !